 | Terms And Conditions |  |
About Us This web site is owned and operated by Radio Relay who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Radio Relay
Brighton Road
Lewes
East Sussex
BN7 3JL
Phone: 01273 476456
Fax: 01273483193
Email: salesteam@radiorelay.co.uk
351125885
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling All our deliveries are sent with postage cover and / or proof of posting via Royal Mail or Courier.
Please note if you require your items by the next day the only guaranteed service offered is Special Delivery (excluding deliveries sent out on Friday)
Our Courier service is not guaranteed next day delivery.
The postage for our products is based on weight and calculated when added to your cart. Once you move through to the checkout your options will appear for you to select your prefered method of posting.
Some items will only go with tracking post such as Recorded and Special.
Please be aware there are different courier options for Scotland- HIghlands & Islands, Ireland and Isle of Wight /Man / Scilly
Below is a list of postcode for these areas.
SCOTLAND -
HIGHLANDS
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
ISLANDS
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
NORTHERN IRELAND AND SOUTHERN IRELAND
All postcodes
ISLE OF WIGHT / SCILLY / MAN
IM, PO (30-41), TR (21-25)
Any postcodes not listed above will go Mainland Courier
If you have any queries about the courier postage please feel free to contact us on 01273 476456
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Delivery Schedule Once an order has been received we will endeavor to complete your order within four business working days. All orders received over the weekend period will be processed on the following monday.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. |
Back Orders If an item ordered is out of stock we will contact you via email with an estimated delivery date / an alternative selection / or the option to cancel.
You will always be emailed with the option to cancel your order if you would rather not wait. |
Tax Charges For orders made from the UK, 17.5% VAT is added.
At present we do not ship to the EU or Worldwide. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01273 476456 or fax us on 01273 483193
or write to us at
Radio Relay
Brighton Road
Lewes
East Sussex
BN7 3JL |
Privacy Policy Radio Relay do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery if the whole order is returned to us. Do this by contacting us in writing within seven days of receipt of receiving your items quoting your order number.
All items must be in a saleable condition.
Your refund will be paid within 30 days.
You are responsible for the cost of postage and risk of loss/damage when returning the goods, so you should take out enough postal insurance to cover their value.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
After the seven days we do not offer any refunds |
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