Terms & Conditions
This web site is owned and operated by Radio Relay who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Phone: 01273 476456
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping & Handling
All our deliveries are sent with postage cover and / or proof of posting via Royal Mail or Courier.
Please note if you require your items by the next day the only guaranteed service offered is Special Delivery (excluding deliveries sent out on Friday)
Our Courier service is not guaranteed next day delivery.
The postage for our products is based on weight and calculated when added to your cart. Once you move through to the checkout your options will appear for you to select your prefered method of posting.
Some items will only go with tracking post such as Recorded and Special.
Please be aware there are different courier options for Scotland- HIghlands & Islands, Ireland and Isle of Wight /Man / Scilly
Below is a list of postcode for these areas.
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50
HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
NORTHERN IRELAND AND SOUTHERN IRELAND
ISLE OF WIGHT / SCILLY / MAN
IM, PO (30-41), TR (21-25)
Any postcodes not listed above will go Mainland Courier
If you have any queries about the courier postage please feel free to contact us on 01273 476456
Once an order has been received we will endeavor to complete your order within four business working days. All orders received over the weekend period will be processed on the following monday.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If an item ordered is out of stock we will contact you via email with an estimated delivery date / an alternative selection / or the option to cancel.
You will always be emailed with the option to cancel your order if you would rather not wait.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery if the whole order is returned to us. Do this by contacting us in writing within seven days of receipt of receiving your items quoting your order number.
All items must be unused and in a saleable condition. This does not however include customised items ordered. These are non refundable.
Your refund will be paid within 30 days.
You are responsible for the cost of postage and risk of loss/damage when returning the goods, so you should take out enough postal insurance to cover their value.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
After the fourteen days we do not offer any refunds.
Cookies & Privacy Notice - Customers
Radio Relay are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it to offer you a better and more personalised shopping experience.
We have published this notice to help you understand
how and why Radio Relay collect information from you;
who we share your information with, why and on what basis; and
what your rights are.
If we make changes to this notice we will notify you by updating it on our website. Radio Relay will be what is known as the ‘Data Controller’ of the personal data you provide to us, and we will sometimes refer to ourselves in this notice as “we” or “us”. By Data Controller, this means Radio Relay determines the purposes and way in which any personal data are, or will be, processed.
Should you need to contact us please write to:
Data Protection Officer Radio Relay, Old Brighton Road, Lewes, BN7 3JL
or via GDPR@radiorelay.co.uk quoting Security and Privacy Enquiry.
This privacy notice was last updated on 17th May 2018.
What information we collect when you register and why?
You may provide us with certain information in connection with a transaction or in your interactions with our websites and at our locations. We collect the following types of personal information from you:
Your name, contact information, date of birth, driving licence number and expiration date and emergency contact information, vehicle and equipment information and may request to photocopy ID when requesting a customer account with your consent;
Equipment rental information, including the location of where the equipment / vehicle is rented, date of rental, type of rental and your preferences;
Your credit card details, bank account details, passport information and utility bills when required;
Information you provide regarding your marketing preferences or in the course of participating in surveys or promotional offers;
Information about relevant health conditions you have that assist us in providing you with adaptive driving devices; and
Financial information that is necessary to facilitate the purchase or lease of a vehicle or equipment from us.
When you apply for a credit account, we may get information about you from credit reference agencies. This is covered in more detail in the section, who we share your information with and why.
Radio Relay uses CCTV at its premises and in its own vehicles for security monitoring purposes. We also hire or sell CCTV equipment to customers of whom we act as data controllers for. We will share recorded data at the request of a law enforcement agency to assist with a crime or crime prevention, a local authority licensing officer investigating a complaint, insurance company for assistance relating to a claim, a company transport director investigating a complaint, for testing or training purposes. We may release this data to the owner / driver of the vehicle the system is installed in to forward directly to one of these examples. In this case they will be required to complete a data release form.
How do we use your information?
Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:
Contract - your personal information is processed in order to fulfil a contractual arrangement e.g. in order to send you details regarding an order you placed.
Consent – where you agree to us using your information in this way e.g. for sending you offers and important information.
Legitimate Interests - this means the interests of Radio Relay in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we must share your information for law enforcement purposes.
Here is a list of the ways that we may use your personal information, and which of the reasons described above we rely on to do so. Where we list legitimate interests as a reason, we also describe below what we believe these legitimate interests are.
Who we share your information with and why
Radio Relay works with a number of trusted suppliers, agencies and businesses in order to provide you the high-quality goods and services you expect from us such as delivery companies, credit reference agencies amongst others.
Some examples of the categories of third parties with whom we share your data are:
In order for you to receive your goods, Radio Relay works with several delivery partners. Again, we only pass limited information to them in order to ensure delivery of your items.
Radio Relay works with business who support our website and other business systems.
We work with marketing companies who help us manage our electronic communications with you or carry out surveys and product reviews on our behalf.
Radio Relay works with trusted third party payment processing providers in order to securely take and manage payments.
Credit Reference Agencies
When you apply for credit with us we will make searches about you with credit reference agencies. We do this to make sure customers who apply for credit accounts can manage the level of credit offered and not committing fraud by providing false or inaccurate information.
To process your application, we will supply your personal information to credit reference agencies (CRA’s) and they will give us information about you, such as your financial history. We do this to assess your creditworthiness and product suitability, check your identity, manage your account, trace, recover debts, and prevent criminal activity.
We will also continue to exchange information about you with the CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. Your data will be linked to the data of your spouse, any joint applicants or other financial associates.
The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at:
Experian Credit Reference Agency Information Notice
CallCredit Credit Reference Agency Information Notice
Equifax Credit Reference Agency Information Notice
We may use automated credit-scoring methods to assess your application and to confirm your identity. We may automatically check your credit history against our lending criteria and if you don’t meet our requirements you will be declined for credit. For more information see the CRAIN notices above. There is also an automated decision section below with further detail. Should you wish to object to the use of automated credit scoring, please contact the Data Protection Officer.
Debt recovery and fraud prevention services
Before we provide services, goods or financing to you, we undertake checks for the purposes of preventing fraud and money laundering, and to verify your identity. These checks require us to process personal data about you.
The personal data you have provided, we have collected from you, or we have received from third parties will be used to prevent fraud and money laundering, and to verify your identity.
Details of the personal information that will be processed include, for example: name, address, date of birth, contact details, financial information, employment details, device identifiers including IP address and vehicle details.
We and fraud prevention agencies may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
We process your personal data on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.
We process your personal data on the basis that it is necessary in the public interest or in exercising official authority for us to prevent fraud and money laundering, and to verify identity, to protect ourselves and to comply with laws that apply to us.
Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.
As part of the processing of your personal data, decisions may be made by automated means. This means we may automatically decide that you pose a fraud or money laundering risk if our processing reveals your behaviour to be consistent with money laundering or known fraudulent conduct, or is inconsistent with your previous submissions, or you appear to have deliberately hidden your true identity. You have rights in relation to automated decision-making: if you want to know more please contact us using the details above.
Consequences of Processing
If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services or financing you have requested, or to employ you, or we may stop providing existing services to you.
A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.
Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.
Your personal data is protected by legal rights, which include your rights to object to our processing of your personal data; request that your personal data is erased or corrected; request access to your personal data.
For more information or to exercise your data protection rights, please contact us using the contact details above. You also have a right to complain to the Information Commissioner’s Office.
Radio Relay also works with suppliers and partners who may make use of cloud and/or hosted technologies. We undertake data security due diligence on our partners and ensure that that these partners conform to appropriate accreditations.
Wherever transfers of data to third counties occurs Radio Relay will put in place appropriate contractual provisions to ensure that there are strict rules regarding both the confidentiality
Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to our website. When you place an order or contact us, we will ask you if you want to receive this type of marketing information.
Radio Relay will not share your information with companies outside of the Radio Relay group for their marketing purposes. Radio Relay group includes Radio Relay and 123 Signshop.
If you decide you do not want to receive this marketing information you can request that we stop by writing to the Data Protection Officer at mail to the address provided above, emailing firstname.lastname@example.org, by calling us on 01273 476456, via our “Contact Us” page online or the unsubscribe link within the email.
You may continue to receive mailings for a short period while your request is dealt with.
How long we keep your information
If we collect your personal information, the length of time we retain it is determined by several factors including the purpose for which we use that information and our obligations under other laws.
We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for any of the purposes listed under How we use your information above. The only exceptions to this are where:
the law requires us to hold your personal information for a longer period, or delete it sooner;
you exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law;
we bring or defend a legal claim or other proceedings during the period we retain your personal information, in which case we will retain your personal information until those proceedings have concluded and no further appeals are possible; or
in limited cases, existing or future law or a court or regulator requires us to keep your personal information for a longer or shorter period.
What are your rights
You are entitled to request the following from Radio Relay, these are called your Data Subject Rights and there is more information on these on the Information Commissioners website www.ico.org.uk
Right of access –to request access to your personal information and information about how we process it
Right to rectification –to have your personal information corrected if it is inaccurate and to have incomplete personal information completed
Right to erasure (also known as the Right to be Forgotten) – to have your personal information erased. Contact us on 01273 476456
Right to restriction of processing – to restrict processing of your personal information
Right to data portability - to electronically move, copy or transfer your personal information in a standard form
Right to object - to object to processing of your personal information
Rights with regards to automated individual decision making, including profiling –rights relating to automated decision making, including profiling
If you have any general questions about your rights or want to exercise your rights please contact GDPR@radiorelay.co.uk
You have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office (ICO), the data protection regulator in the UK, are available on the ICO website www.ico.org.uk where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
This notice is designed to help you understand what cookies are, how Radio Relay uses them and the choices you have in regards to their use.
What are cookies?
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.
The cookies we use fall into four broad types:
Strictly Necessary Cookies
These cookies are essential in helping you to move around our Site and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, such as setting up an account cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you've been on the internet.
In order to keep the Site, its services and products relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use our Site. For example, we can see which parts of the Site and products are most popular, identify when errors occur, and test different versions of a page or feature to see which one works best.
These cookies allow websites and applications to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. The information these cookies collect is usually anonymised which means we can't identify you personally. They do not gather any information about you that could be used for selling advertising or remembering where you've been on the internet, but do help us to serve you with advertising that is more relevant to you.
Targeted Marketing Cookies
If you would like more information on any of these types of Cookies, including how to opt-out, please visit www.youronlinechoices.com/
They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
To personalise and improve your customer experience.
To recognise the device that you are using.
To store the content of your online shopping bag whilst you browse the site and to complete an order.
To record the areas of the Site that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. Next uses this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.
To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
For re-marketing purposes to determine relevant related products to show you when you're browsing on other selected websites. These cookies can be associated with services provided by a third party such as an advertising network.
Cookies are an essential part of how our Site works, as they remember certain information about a visitor Radio Relay uses First Party cookies (these are placed there and used solely by Radio Relay) and Third Party cookies (these are placed there by third parties we work with).
Are cookies safe?
Yes. The information stored in cookies is safe and anonymous to any external third party, and your account security is never compromised. You can find more information about cookies at http://www.allaboutcookies.org/ and www.youronlinechoices.com/. For a video about cookies visit https://www.google.com/intl/en-GB/policies/technologies/cookies/
Can I turn off cookies?
To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.
For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar. For further information on non-essential cookies used for targeting and banner advertising please see below.
Details of our Third Party Cookies
Radio Relay allows selected Third Parties who participate with us in marketing programs to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site.
For details of the Third Party cookies we use please see the table below. Radio Relay is not responsible for the content or privacy policies of Third Parties or other websites, and we advise that you check these yourself.
The following Cookies are all used for Analytical and Targeting purposes.
Google Tag Manager
Yahoo DOT Tag
Facebook Custom Audiences
Website visitors who don’t want their data used by Google Analytics can install the Google Analytics opt-out browser add-on. To opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. Learn more about the opt-out and how to properly install the browser add-on here.
Visitors can also opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings
This Cookie Notice was last updated on 2 May 2018, and further changes will be communicated by updating this notice.
Should you need to contact us please write to:
Data Protection Officer Radio Relay, Old Brighton Road, Lewes, BN7 3JL
or via GDPR@radiorelay.co.uk quoting Security and Privacy Enquiry.